Eye Tracking the UX – Refresher Workshop in Sydney

 

eye-tracking-the-ux-01-1Objective Eye Tracking is hosting a refresher workshop in Sydney on the 3rd of November at the University of New South Wales Business School, Room 130, Level 1.

Eye tracking guru, Dan Sorvik, explains how to get the most out of your Tobii eye tracker. He will cover:

  • Why bother with eye tracking
  • Considerations and pitfalls of eye tracking projects
  • How to make sure everything works on testing day – Set up and risk mitigation
  • Eye behaviours associated with UX issues
  • Case studies from successful projects
  • Analysis and report writing tips
  • Key points for selling eye tracking consulting as part of your UX business
  • Where is eye tracking headed: Autonomous eye tracking

You will also be given the chance to share experiences and ask those burning questions which will make you successful in the future.

CLICK HERE TO SIGN UP NOW!

Eye Tracking in Retail Taking Off in Manila!

Lynette Goh, our very own senior eye tracking research consultant, recently spoke at the South East Asia POP (Point of Purchase) Summit in Manila. She described how wearable eye tracking helps brands and retailers in understanding shopper dynamics and their interaction with in-store marketing.

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This Summit was organized by 11-FTC and Fujifilm Philippines to grow and change the POP landscape with new research and materials technologies in SEA.

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Tobii Glasses 2 eye tracker
Tobii Glasses 2
were showcased at the event and demonstrations were booked solid through out the conference.

This is the next wave of scientific research in shopper research in the Philippines, are you on board? Contact 11_FTC for consulting services in Manila.

We’re saving the Planet! Objective Eye Tracking and Prof. Gemma Calvert secure a grant from The Institute on Asian Consumer Insight!

We are proud and excited to announce that Objective Eye Tracking is collaborating with Prof. Gemma Calvert and her team of researchers at Nanyang Technological University on a grant project awarded by The Institute on Asian Consumer Insight (ACI).

This ground breaking research project will seek to understand Asian consumers’ sustainable living perceptions and how that translates into their shopping behaviors. The project tackles key strategic topics under the Possible Future Worlds research initiative at ACI. The mission for this project is to better understand how we can reduce the impact that humans have on Planet Earth.

We will probe into the consumers’ subconscious attitudes and emotions about sustainability, recycling and eco-shopping using cutting edge methods including the Implicit Reaction Time tests and Eye Tracking with the Tobii Pro Glasses 2. These methods will help us uncover new insights that are not easily accessible via regular self-report measures and derive new solutions that will help change human behavior and make a difference.

 

About ACI (The Institute on Asian Consumer Insight)

aciACI was created to help international brands understand Asian consumers and develop business strategies to succeed in Asian markets. By applying the latest market research methods, including psychometrics, biometrics and data-driven approaches, we tap into the deep-seated cross-cultural and often subconscious influences on consumers behavior so that our clients can predict their responses across different Asian markets. ACI also conducts and sponsors research on all aspects of Asian life and disseminates many of these findings on their web-based knowledge platform, Insight+.  For more details about ACI, how we can help your company to better understand your target Asian audience, or find out more about our educational programs, please visit us at ww.aci-institute.com.

ACI is a joint initiative between the Singapore Economic Development Board (EDB) and Nanyang Technological University (NTU) and is hosted at NTU.

About Objective Eye Tracking

oetObjective Eye Tracking are the leaders in Eye Tracking in the Asia Pacific Region. We sell and rent Tobii Eye Trackers to universities, market research agencies, corporates, UX and usability companies across South East Asia, Australia and New Zealand.  We have a team of passionate Customer Experience Consultants who aim to improve the experience of a brand, across every touch point (both online and offline), and are the leaders in using eye tracking technology to uncover unconscious insights which can be used to improve the customer experience.

Objective Eye Tracking at AS4SAN conference in Sydney

Objective Eye Tracking was a Gold Exhibition Partner for this conference. The conference was held at the University of Technology, Sydney.

AS4SAN is an interdisciplinary society devoted to the study of central nervous system mechanisms (e.g. neural, hormonal, cellular, genetic) underlying social and affective behaviour in the context of both normal development and functioning and clinical disorders.

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We were doing demos of the Tobii Glasses 2 as well as other screen mounted eye trackers. We also had a 15 minute presentation slot to talk a bit about how eye trackers work and where they can be used. Thanks to all the professors, students and other delegates who stopped by to say hello and share your ideas.

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Singapore government agencies are embracing the user-centered design process to improve urban living

With the fervent push for Singapore to become a “Smart Nation”, many government agencies are heeding the call to harness technology and user-centered design thinking process to improve urban living. Government agencies such as the Monetary Authority of Singapore (MAS) are starting to set up technology research and innovation labs, aiming to “create new opportunities and improve people’s lives”.

At the forefront of the movement is Singapore’s Government Digital Services (GDS) that is headquartered in the newly launched 13,000 sq ft creative space, IDA Hive, equipped with a Tobii Pro X2-30 screen-based eye tracker. GDS has been in operation for more than 2 years, and the team has developed and launched several apps such as the Singapore Civil Defence Force’s myResponder, the Ministry of National Development’s OneService, Department of Statistics Singapore’s SingStat, as well as the mobile app for the demand-driven, shared transit experiment, Beeline.

GDS also provides consultancy services for other government agencies in developing or enhancing a digital service. For instance, Design Experience lab is a research facility in IDA Hive, where end users are brought in to test the digital service. The objective behind directly studying how users physically interact with the digital services is to better understand the needs and pain points experienced by users. This user-centered approach to design not only provides improvements for the product/services in development, but also insights into experience design for future product/services.

GDS recently engaged Objective Experience in a couple of such usability testing sessions for a new iteration of the IRAS (Inland Revenue Authority of Singapore)’s website with the use of Tobii Pro X2-30 screen-based eye tracker. With the eye trackers, researchers are able to see exactly at which touch points users are having troubles with, and which elements are capturing or not capturing users’ attention. Coupled with the Retrospective Think Aloud (RTA) research methodology where users are interviewed with the cue of the eye tracking video, researchers are able to obtain more reliable accounts of what users are experiencing while interacting with the product/services. This method reduces the risk of fabrications as well as research bias.

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Improvement to the IRAS website were made after one round of usability testing, and were validated with the next. GDS was very receptive to the user-centered design process, and quite a number of recommendations from the first round of testing were implemented. GDS was fervently concerned with making the IRAS website more user friendly for the wider audience (individual, companies, younger and older tax filers alike), and the overall result from the several rounds of usability testing certainly reflects that. For instance, GDS understands the prevalence of mobile computing, and put much attention into redesigning the mobile version of the website. In all, the project saw more favourable feedbacks from end users.

Tobii X2-30 eye tracker on left screen

 

Objective Experience has also collaborated with the Ministry of Manpower (MOM) on several usability testing projects with eye tracking for print collaterals as well as for their website, and the research had certainly led to design reiterations with improved user experience.

With the newly found support for user-centered design process and digital innovation from the Singapore government, the UX community is poised to get bigger and better. And if the UX community gets bigger and better with the support from the government, you know our quality of life is definitely improving.

For more information on how Objective Experience can help improve the lives of your customers, feel free to drop us a comment, or contact our Chief Experience Officer, James, for a chat.

 

 

Video Highlights from Understanding Human Behavior with Eye Tracking workshop

The Understanding Human Behavior with Eye Tracking workshop was held in the Institute on Asian Consumer Insight (ACI) in Nanyang School of Business (Nanyang Technological University) on 21 March 2016. Check out the highlights in the videos below! We’ve also included the interviews with the individual speakers had with our CEO and ACI Fellow, James Breeze.

Three speakers (Dr. Adam Roberts, Haojiang Ying, and Shannon Chia) spoke about how people navigated in indoor environments using certain architectural cues, how people paid covert attention to and perceived emotions with limited facial information, and what athletes paid attention to while playing their sport (badminton) when compared to novices.

Interview with Dr. Adam Roberts

Interview with Ying Haojiang

Interview with Shannon Chia

Visa uses Tobii Pro Glasses 2 for customer insight

As contactless payment is getting more prevalent, Visa wanted to do a health check on the payment experience to ensure that customers can use their credit or debit cards to pay for their items seamlessly. They commissioned Objective Experience to conduct a study focusing on what customers pay attention to during the payment process of using Visa payWave, including branding on the card, at the merchant checkout and POS (point-of-sale) communications.

logo-visa-everywhere.pngVisa payWave is Visa’s contactless payment technology. It facilitates fast and convenient transactions at the point of sale and eliminates the requirement for a consumer to make physical contact with the terminal when making a purchase (therefore “contactless”).

The study was conducted in both Singapore and Sydney (8 participants per location) at well-known supermarkets like Cold Storage and Woolworths. The Tobii Pro Glasses 2 was fitted onto the 16 pre-recruited supermarket shoppers between 21 to 54 years of age. Participants were instructed to shop for any items they would like to purchase, but had to use the selected Visa payWave credit card to pay.

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Contactless payment in a supermarket in Singapore

The lightweight recording unit of the Tobii Pro Glasses 2 and the simple, fast calibration made the data collection process easy and smooth. The adaptability of the Glasses 2 allowed the research to be set up and conducted anywhere (even in a busy café just outside of each supermarket). This wearable eye tracker is best used to study human behavior in naturalistic environments.

After the participants have finished with their shopping and payment task, the video recording of their task was replayed back to them on the spot with the researcher interviewing them about their payment journey based on what the participants saw and did (Retrospective Think Aloud).

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Contactless payment in a supermarket in Sydney, Australia

 

Through this study, we found several similarities between how customers in Singapore and Sydney pay with the Visa payWave. It helped Visa gained insights into how people use contactless payment via different types of payment terminals, and what they really pay attention to when they are at the checkout counters. Customers generally pre-decide on their payment method even before they start shopping and rarely change their mind halfway through their shopping, but the need for, and relevance of visual prompts varied between customers.Tobii_Pro_Glasses2_3200x1280.jpg

This led to the rethinking of how to best design consumer messaging can be designed at checkouts and entrances to strengthen consumers’ association of Visa and contactless payment, as well as for bank partners to advertise their service offerings.

Would you like to try out eye tracking on your customers? Drop an email to infosg@objectiveexperience.com or call us at +65 67374511